Privacy Policy

2. PERSONAL DATA WE COLLECT

We may collect:
• Your name, telephone number, WhatsApp number, email address, country, language and delivery address;
• Order, product, payment method, cash-on-delivery, delivery, return, refund and complaint information;
• Messages, photographs and information you voluntarily send to our customer service team;
• Your marketing registration, consent and opt-out records;
• Website, browser, device, IP address, cookie, advertising and conversion information; and
• Information received from our warehouses, delivery companies, payment providers and customer-service platforms.
If you voluntarily send skin photographs or health-related information, we use it only to respond to your enquiry, handle a complaint or address a product-safety concern. We do not use sensitive or health-related information to create advertising audiences.

3. How We Use Personal Data

We may use personal data to:
• Process, confirm, pack and deliver orders;
• Collect cash-on-delivery payments;
• Provide delivery and order updates;
• Provide customer service and product information;
• Handle cancellations, returns, refunds and complaints;
• Send offers, product updates and recommendations where you have agreed to receive marketing;
• Operate and improve our website and services;
• Measure advertising and website performance;
• Prevent fraud, duplicate orders and misuse;
• Maintain business, accounting and consent records; and
• Comply with applicable legal and regulatory obligations.

4. Legal Bases and Consent

Depending on the applicable law and purpose, we process personal data based on:
• Your consent, including consent to receive WhatsApp marketing and use optional advertising cookies;
• The need to process and deliver your order;
• Compliance with legal, accounting, tax, consumer-protection or regulatory obligations; and
• Our legitimate business interests, where permitted by law, including fraud prevention, security and service improvement.
Placing an order or contacting customer service does not automatically mean that you have agreed to receive future marketing messages.
Where processing is based on consent, you may withdraw your consent at any time.

6. Sharing Personal Data

We may share personal data, where reasonably necessary, with:
• Meta and WhatsApp;
• Customer-service, messaging and CRM providers;
• Website hosting, cloud, analytics and advertising providers;
• Warehouses, fulfilment providers, couriers and cash-on-delivery providers;
• Payment and financial-service providers;
• Accountants, auditors, legal advisers and technology providers; and
• Courts, regulators or government authorities where required by law.
These parties receive only the information reasonably necessary to perform their services or comply with legal obligations.
We do not sell customer telephone-number lists.

7. International Data Transfers

SAAMWON FZC – LLC is established in the United Arab Emirates.
Personal data may therefore be transferred to, stored in or accessed from the United Arab Emirates and other countries where Meta, WhatsApp, our technology providers, warehouses, delivery partners or authorised personnel operate.
Where required by applicable law, we use appropriate safeguards, contractual protections, access controls and required regulatory approvals or permits to protect personal data transferred internationally.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order, payment, delivery and accounting records may be retained for the period required by applicable law.
Marketing consent records may be retained to demonstrate that permission was obtained.
Opt-out records may be retained to ensure that we do not send marketing messages after you unsubscribe.
When personal data is no longer required, we will delete, anonymise or securely destroy it, unless continued retention is required by law or for an unresolved dispute.

9. Your Rights

Subject to applicable law, you may have the right to:
• Be informed about how your personal data is used;
• Request access to or a copy of your personal data;
• Correct inaccurate or incomplete information;
• Request deletion of your personal data;
• Object to or restrict certain processing;
• Request data portability where applicable;
• Withdraw your consent;
• Stop receiving direct marketing; and
• Submit a complaint to the relevant data-protection authority.
To exercise your rights, contact us at sw@saam.ae
We may request reasonable information to verify your identity before completing a request.

10. Security and Children

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is limited to authorised employees and service providers who require it for a legitimate business purpose.
No internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
Our WhatsApp marketing services are intended for adults. We do not knowingly register children under 18 years of age for marketing without appropriate authorisation.

11. Cookies and Advertising

Our website may use cookies, Meta Pixel, Meta Conversions API and similar technologies to operate the website, measure advertising performance, prevent fraud and understand how visitors use our services.
Where required by applicable law, optional analytics and advertising technologies will be used only after consent has been obtained.
You may control optional cookies through our cookie banner, browser settings or available advertising settings.

12. Contact and Policy Updates

Company: SAAMWON FZC – LLC
Trading Name: SAAM Cosmetics
Registered Address: Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
License Number: 4204045.01
Privacy Email: sw@saam.ae
WhatsApp: +84396091900
Website: www.saam.ae
This Privacy Policy may be updated when our services, technology providers or legal obligations change.
Last Updated: 31 July 2026