RETURNS POLICY
1. Unopened product can be returned for a full refund or exchange within 15 days of purchase with proof of purchase.
2. Due to the nature of our products, we do not offer exchanges or refunds unless for any reason you receive a product that is different from the one you have purchased. We will be more than happy to offer a full refund or exchange for the correct product within 15 days of you receiving the product.
3. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. The returns postage is to be covered by the customer.
4. To start a return, you can contact us at +84879867449
5. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
SAAM Cosmetics stands behind the quality of cosmetics products. We believe that we can work together with our customers to make every purchase a positive experience. In the event you are not satisfied with your purchase or have any concerns, please contact us by phone number +84879867449 within 7 days of receiving product so that we can assist you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us +84879867449.